Frequently Asked Questions

Everything you need to know about shopping the Eclipse Sample Sales experience.

Are the items sold on Eclipse authentic?

Yes, we partner directly with luxury brands and authorized distributors to ensure that every item sold is 100% authentic and original.

What is the return policy for sample sale items?

Due to the deep discounts offered, all items purchased during our sample sales are final sale and cannot be returned or exchanged unless they are damaged or incorrect.

How long does shipping typically take?

Orders are processed within 3-5 business days. Once shipped, standard delivery typically takes 5-7 business days depending on your location.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our global fashion community soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Will you restock items that are sold out?

Because our sales feature limited-run sample inventory, we rarely restock specific items. We recommend purchasing your favorites quickly before they are gone forever.